Labour/Management Relations
LA4. Percentage of employees covered by collective bargaining
agreements. 49 (4)
LA5. Minimum notice period(s) regarding operational changes,
including whether it is specified in collective agreements. 49 (8)
Occupational Health & Safety
LA7. Rates of injury, occupational diseases, lost days, and
absenteeism, and number of work-related fatalities by region. 50 (5)
LA8. Education, training, counselling, prevention, and risk-control
programs in place to assist workforce members, their families, or
community members regarding serious diseases. 49-50 ✓
Training and Education
LA10. Average hours of training per year per employee by
employee category. 45 (6)
Diversity and Equal Opportunity
LA13. Composition of governance bodies and breakdown of
employees per category according to gender, age group, minority
group membership and other indicators of diversity. 42, 47, CGR (7)
LA14. Ratio of basic salary of men to women by employee category. 43 ✓
Human Rights Performance Indicators (c) Pages Assurance Scope
DISCLOSURE ON MANAGEMENT APPROACH 9-14, 46-47, 49-50, 53, 72
Investment and Procurement Practices
HR1. Percentage and total number of significant investment
that include human rights clauses or that have undergone
human rights screening. 14, 32-33 (10)
HR2. Percentage of significant suppliers and contractors that
have undergone screening on human rights and actions taken. 52-53 (8)
Non-discrimination
HR4. Total number of incidents of discrimination and
actions taken. 14, SICRI’08 (4) (11)
Freedom of Association and Collective Bargaining
HR5. Operations identified in which the right to exercise freedom
of association and collective bargaining may be at significant
risk, and actions taken to support these rights. 14, 49 ✓
Child Labour
HR6. Operations identified as having significant risk for incidents
of child labour, and measures taken to contribute to the
elimination of child labour. 14, 71-72 ✓
Forced and Compulsory Labour
HR7. Operations identified as having significant risk for incidents
of forced or compulsory labour and measures to contribute
to the elimination of forced or compulsory labour. 14, 71-72 ✓
Society Performance Indicators (d) Pages Assurance Scope
DISCLOSURE ON MANAGEMENT APPROACH 9-14, 17-19, 34-35, 60
Community
SO1. Nature, scope and effectiveness of any programmes and
practices that assess and manage the impacts of operations
on communities, including entering, operating, and exiting. 9-11, 60-63 ✓
Corruption
SO2. Percentage and total number of business units analysed
for risks related to corruption. 35, SICRI’08 (9)
SO3. Percentage of employees trained in organisation’s
anti-corruption policies and procedures. 35 ✓
SO4. Actions taken in response to incidents of corruption. 34-35, SICRI’08 (4) (11)
Public Policy
SO5. Public policy positions and participation in public
policy development and lobbying. 14, 67 (3)
Compliance
SO8. Monetary value of significant fines and total number
of non-monetary sanctions for non-compliance with
laws and regulations. 14, CFS (4)
Product Responsibility Performance Indicators (e) Pages Assurance Scope
DISCLOSURE ON MANAGEMENT APPROACH 9-14, 60, 63
Customer Health & Safety
PR1. Life-cycle stages in which health and safety impacts of
products and services are assessed for improvement and
percentage of significant products and services categories
subject to such procedures. 24 (8)
Product and Service Labelling
PR3. Type of product and service information required by procedures,
and percentage of significant products and services subject to such
information requirements. 24 ✓
Marketing Communications
PR6. Programmes for adherence to laws, standards, and voluntary
codes related to marketing communications, including advertising,
promotion and sponsorship. 24-25 ✓
Compliance
PR9. Monetary value of significant fines for non-compliance with
laws and regulations concerning the provision and use of
products and services. 14 (4)
FINANCIAL SERVICE SECTOR SUPPLEMENT
Impact of products and services Pages Assurance Scope
DISCLOSURE ON MANAGEMENT APPROACH 19-20, 31-32, 36-37
FS1: Policies with specific environmental and social components
applied to business lines. 32-34, 54-55 ✓
FS2: Procedures for assessing and screening environmental
and social risks in business lines. 32-34 ✓
FS3: Processes for monitoring clients’ implementation of and
compliance with environmental and social requirements included
in agreements or transactions. 32-35 ✓
FS4: Process(es) for improving staff competency to implement
the environmental and social policies as applied to business lines. 32, 44-45, 59 ✓
FS5: Interactions with clients/investees/business partners
regarding environmental and social risks and opportunities. 16-20 ✓
Product Portfolio
FS6: Percentage of the portfolio for business lines by specific region,
size (e.g. micro/SME/large) and by sector. CFS ✓
FS7: Monetary value of products and service designed to deliver
a specific social benefit for each business line broken
down by purpose. 36-40 ✓
FS8: Monetary value of products and services designed to deliver
a specific environmental benefit for each business line broken
down by purpose. 40, 58-59 ✓
Audit
FS9: Coverage and frequency of audits to assess the
implementation of environmental and social policies and risk
assessment procedures. 83, SICRI’08 (12), N.A.
Active Ownership
FS10: Percentage and number of companies held in the
institution’s portfolio with which the reporting organisation has
interacted on environmental or social issues. 36-37 (13)
FS11: Percentage of assets subject to positive and negative
environmental or social screening. 32-33, 36-38 (13)
FS12: Voting policies applied to environmental or social issues
for shares over which the reporting organisation holds the right
to vote shares or advises on voting. 37 N.A.
Society Performance Indicators Pages Assurance Scope
DISCLOSURE ON MANAGEMENT APPROACH 3-4, 26-30
Community
FS13: Access points in low-populated or economically
disadvantaged areas by type. 3-4, 26-30 (14)
FS14: Initiatives to improve access to financial services
for disadvantaged people. 26-30 ✓
Product Responsibility Performance Indicators Pages Assurance Scope
DISCLOSURE ON MANAGEMENT APPROACH 13, 24-28, 65-66
Customer Health & Safety
FS15: Policies for the fair design and sale of financial
products and services. 13, 23-25 ✓
Marketing Communication
FS16: Initiatives to enhance financial literacy by type
of beneficiary. 27, 63, 65-66 ✓
LEGEND
CGR Corporate Governance Report 2008
SICRI'08 Supplementary Information to
Corporate Responsibility Report 2008
CFS Consolidated Financial Statements
BDRP Board of Directors' Remuneration
Policy 2008
Areas and units chiefly responsible
(a) Risks, Premises and Services, Corporate
Responsibility and Reputation, and business
areas.
(b) Human Resources.
(c) Human Resources and Compliance.
(d) Corporate Responsibility & Reputation and
Compliance.
(e) Communication and Image, Compliance and
business areas.
Reason for the omission of the
following main GRI indicators from
the CR Report 2008
EN11: Immaterial indicator. BBVA Group offices
are in urban settings, which therefore have no
impact on protected natural areas and/or
biodiversity.
EN12: Immaterial indicator. BBVA Group offices
are in urban settings, which therefore have no
impact on protected natural areas and/or
biodiversity.
EN19: Immaterial indicator. Regarding the use of
substances that are harmful to the ozone layer,
there are no installations containing significant
amounts of CFCs in BBVA Group buildings.
EN20: Immaterial indicator. Given that the Group
belongs to the services sector, SO and NO
emissions are insignificant as they are produced
solely by staff travel.
EN21: Immaterial indicator. BBVA Group offices
are in urban settings, so waste is discharged
through the sewers.
EN23: Immaterial indicator. BBVA Group offices
are in urban settings, so water is supplied and
discharged through the mains and sewers,
respectively.
EN27: Immaterial indicator. The BBVA Group simply
markets these products, with no direct responsibility
for the management of their packaging.
Notes on scope and assurance
N.A.: not applicable.
✓ BBVA Group excluded BBVA Compass.
(1) Indicator calculated according to GRI model
and detailed in the Supplementary
Information to Corporate Responsibility
Report 2008.
(2) Only included training´s subsidy in Spain.
(3) Only Research Department and internacional
agreements related with CR are reported.
(4) The information is consistent and has been
reviewed by BBVA Spain.
(5) Only the absenteeism rate is reported.
(6) Not broken down by category.
(7) Only broken down by age and sex.
(8) Only qualitative information is included.
(9) Reporting the number of audits by bussines
area clasified by BBVA´s tipology.
(10) Only the financing of large proyects are
reported.
(11) Data in the supplementary information
corresponds to diciplinary actions.
(12) Policy defined and goal set for 2009.
(13) Percentage over total assets under
management not reported.
(14) Number of banking branch offices in low
population density or underprivileged areas
are not reported.
GRI INDICATORS
Corporate Responsibility Report 2008
77
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