GOALS 2008
• Report regularly to the board of directors in full and to the Risk committee
• Draw up the Group's CRR Strategic Plan through the CRR committee
• Create a CRR department in the USA
• Foster the setting-up of corporate reputation fora in other countries
• Set up a CRR committee in Mexico and in the main countries in South America
• Ratification of and participation in relevant international agreements
• Further the dissemination of the MDGs and implement BBVA schemes to help to achieve them
• Annual review of the commitment to Human Rights through the CRR Committee
• Extend the drafting of CR reports to Argentina, Colombia and Chile
• In the case of employees: increase the frequency of the survey from every two years to every year. The measurement for customers and public opinion will remain continuous (tracking).
• Introduce regular reporting to the Steering Committee
• Continue extending the consultation perimeter
• Consolidation of the road-show as yet another channel of communication with shareholders
• Introduction of a Club Card with advantages and privileges for exclusive use by shareholders
• Continue with improvements
• Promote interactivity in IP Television and extend its accessibility throughout the entire Group
• Communication schemes for reporting to employees on the Group's CR policy
• Communication schemes for reporting to customers on the Group's CR policy
• Arrange some form of community project involving shareholders and/or customers
• Improve complaints management. Corporate Complaints Report for February 2008 and introduction of working parties for the analysis and implementation of the
improvements and proposals made
• Develop non-presential channels and improve website accessibility for disabled people
• New alliances for the BBVA Microfinance Foundation
• Banking Penetration Plan for Latin America 2008-2010. Doubling of the loan portfolio, with 4 million new customers in Mexico and 3 million in South America
• Design business models to favour the financial inclusion of migrants
• Definition and implementation of the new management model for enhancing compliance with the Equator Principles
• Formulation of the environmental risk map for the bank's portfolio in Spain. Start extending Ecorating in Mexico • Updating policy on defence industry lending and the pledge
to review it at least once a year
• Continue with improvements
• Delimit the scope of SRI in the BBVA Staff Retirement Plan
• Develop products with environmental criteria
• Develop products for special needs groups
• Apply the Group's new work climate survey
• Regularly pursue new schemes within the Calidad de Vida (Quality of Life) plan
• Obtain EFR (Family Responsible Company) certification in Spain
• Pursue other initiatives for the personal and professional development of staff
• Set out a global training plan in CR matters
• Inclusion of CR criteria in all the Group's supplier approval questionnaires
• Disseminate the Global Compact amongst all the Group's suppliers
• Encourage recruitment through special Job Centres in Spain
• Increase the number of ISO 14001 certificates awarded to buildings in Mexico and to other Group banks
• Launch of the Global Eco-efficiency Plan (PGE) 2008-2012
• Steady increase in the funds allocated to the Community Investment Plan for Latin America and increase in the number of beneficiaries of the BBVA
Integración Scholarship Scheme
• Improve the assessment of the impacts of community investment policies
• Outline the Community Investment Plan in Spain
• Forge alliances with organisations working with disabled people in order to further their integration
• Full implementation of the Programme in all the Group's main operating countries
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