ACHIEVEMENTS 2008
• Presentations to the board of directors in February and May
• Drafting and approval of the CRR Strategic Plan
• Creation of the CRR department at BBVA Compass (USA)
• Objective deferred
• Set up local CRR committees in Argentina, Colombia, Chile, Mexico, Peru and Venezuela • A total of 10 meetings have been held
• Adhesion to the United Nations Principles for Responsible Investment (GPP and Staff Retirement Fund)
• Dissemination campaign for the first three MDGs "2015, a better world for Joana"
• Community Investment Plan for Latin America. Development of the Microfinance Foundation network
• Approval of the Compliance Charter
• Approval by the BBVA Group's board of directors of a corporate policy on Conduct in Stock Markets
• Review in the CRR Committee meeting in December • Diffusion to all Group employees of the 60 th anniversary of the Universal Declaration of Human Rights
• Launch of online course
• Drafting of CR reports in Argentina, Colombia, Chile, Mexico, Venezuela and Peru (verified)
• Annual survey of employees at Group level
• There have been 3 instances of reporting to the Steering Committee (Community Investment Plan for LatAm, Strategic Plan and Eco-efficiency Corporate Plan)
• Involvement in the preparation of a comprehensive scorecard
• Launch of the consultation process in the USA
• No. travelling branch offices: 83 (78 locations). 67% increase in the number of visits (6,023)
• Introduction of the product line: Club Ábaco, exclusively for the Bank's shareholders
• 19% increase in the number of shareholders attending road-shows (7,720)
• Greater coordination between Investor Relations and CRR for improving the response to investors and analysts in sustainability matters
• More CR information on the Investor Relations website and inclusion of a CR section in the Quarterly Financial Reports
• Posting of 557 videos (+100%) • 188,803 visits recorded with 317,823 video viewings
• 18% of the news items deal with CRR • Implementation of Employee Care Service (SAE) in Peru
• Creation of the "Novedades" section on new developments on the CR website (76 news items posted) • Creation of the IP TV channel on the CR website (16 videos)
• Campaign with Unicef for customers of BBVA Colombia through ATMs • Customer and shareholder involvement in BBVA open-entry charity races
• Improved customer satisfaction in Chile and Colombia • Drafting of the Corporate Complaints Report • Implementation of quality indicators in banks in Latin America
• Launch of the “adaptabilidad/adaptability” campaign with products and services designed to help customers deal with the economic crisis in Spain
• 39% transactions online and 26% using ATMs • Launch of Tú Cuentas (You Matter) • AA scope of accessibility on corporate websites in Chile, Peru and Portugal
• Alliances in Colombia, Peru, Puerto Rico and Costa Rica • Education agreements with the Organization of Ibero-American States (OEI) and Spain's
Open University (UNED) • Drafting of the Code of Corporate Governance for the Network of Microfinance Institutions
• South America: 400,000 more active private customers and a 18.1% increase in customer lending • New agreements to extend non-banking
correspondents or correspondent ATMs in Colombia, Peru and Chile • Mexico: 500,000 more private customers and a 13.7% increase
in customer lending
• Launch of new products • 22.5% market share in Spain
• Drafting by the Risk Area of the Group's new Handbook on social and environmental risk management in financing and guarantees (project finance, Ecorating
and defence industry) • The new handbook applies to all project finance operations regardless of their amount
• A boost has been given to the Money Laundering Risk Compliance Model through the adaptation of policies and procedures to regulatory changes, incorporating
international best practices in these matters and fine-tuning the monitoring systems already in place.
• Approval for the comprehensive management of the BBVA Plan de Empleo (Staff Retirement Plan) in Spain with SRI criteria (€1.9m and 41,100 participants)
• Issue of the first exchange-traded funds (ETFs) on the new FTSE4Good Ibex index
• Trading in over 1 million tonnes of CO2 • Launch of environmental advisory service for SMEs in Spain
• Line pursued in partnership with the Inter-American Investment Corporation for promoting energy efficiency amongst SMEs in Latin America
• Launch of Ayuda Vivienda (Housing Loan) within the Plan Familias (BBVA Families Plan) to help young people with low incomes to access mortgage loans
(1,351 loans amounting to €163.18m) • New edition of the Préstamo Nacimiento (New baby loan)
• Conducting of the Group's new work climate survey that shows a 6% improvement
• Numerous activities have been undertaken in Time Management, Equal Opportunities, Personal and Family Projects, etc.
•AwardofEFR certificate in Spain
• A decision was taken in December 2008 to apply a base rate in 2009 that was more advantageous than the one established in the corporate agreements for BBVA
Spain under the items of in-company loans and sundry credit to staff
• Approval of the Group's CR training plan
• Inclusion of CR criteria in Spain, Argentina, Colombia, Peru, Puerto Rico and Mexico
• Dissemination amongst suppliers in Argentina (180), Colombia (694), Mexico (140), Peru (34), Puerto Rico (87), Venezuela (211) and the USA (100)
• Recruitment through special Job Centres for a value of €479,390
• ISO 14.001 certification awarded to 5 buildings (3 in Spain and 2 in Mexico). Impact on 9,080 employees
• Launch of the Global Eco-efficiency Plan (PGE) 2008-2012 • Improvements in ecoefficiency in 2008: -4% reduction in paper consumption per employee and scope extended
• Increase in funds to a figure equal to 1% of the net attributable profit in South America and Mexico, which has meant a rise from €20m to €29.6m
• Increase in the number of scholarship holders from 18,000 to 47,000
• First edition of the BBVA Fronteras del conocimiento • Frontiers of knowledge awards endowed with €3.2m
• Use of London Benchmarking Group (LBG) methodology
• Progress in the drafting of the Community Investment Plan in Spain
• Launch of the Integra Plan and call for the Integra Prize in Spain • Master agreement in Spain with the following: Fundación ONCE, CONCEMFE, FEAPS and FEACEM
• Launch of the financial literacy programme in Mexico affecting 7,000 people
• Development of community service schemes in all the main operating countries, involving 3,617 volunteers
Scarcely significant progress: Very Significant progress: Significant progress: Not applicable: N.A. New line: N.L.
Degree of progress
according to
N.L.
N.A.
N.A.
82
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