GOALS 2009
• Regular reporting to the board of directors in full and to its Risk Committee
• Foster and take part in schemes for the furtherance of CRR alongside other companies and institutions
• Set up the CRR committee in Spain, USA, Panama, Paraguay, Puerto Rico and Uruguay • Hold a total of 25 local CRR committee meetings
• Ratification of and participation in relevant international commitments
• Make further inroads in the dissemination of the MDGs and pursue BBVA projects that help to achieve them
• Make further progress
• Verify CR reports in Argentina, Colombia, Chile, Mexico, Peru and Venezuela • Draft CR report in the USA
• Employees: Assess and introduce action plans for improving indicators
• Customers and public opinion: extend the perimeter of analysis to Venezuela and the USA
• Implement regular reporting to the Steering Committee
• Continue extending the consultation perimeter
• Make further progress • Marketing of the Tarjeta Ábaco card
• Creation of a specific website for the Club Ábaco with a larger range of value added products for shareholders
• Extend communications actions to shareholders and investors worldwide, paying special attention to Mexico and the USA
• Distribute information related to the CR report when it is issued, via mailshots to BBVA analysts and investors
• Posting of a weekly digital magazine and an electronic media library with news items of relevance to the Group
• Expand the "Community Investment" section in the quarterly magazine for employees to "Corporate Responsibility and Reputation"• Implementation of the Employee Care Service (SAE) in Colombia and Venezuela
• 25% increase in the number of videos produced and posted on the CR website
• Arrange some form of community project involving shareholders and/or customers
• Define and implement a new procedure for reinforcing the transparency and clarity of the Group's advertising campaigns
• Foster the use of non-presential channel • Extend AA accessibility to other Group websites
• Launch of the technology platform for the network of microfinance institutions • New alliances and operating presence in Chile and possibly in Argentina and Brazil
• First joint investments with multilateral agencies • Development of microfinance training programmes
• Banking Penetration Plan for Latin America 2007-2010. Doubling of the loan portfolio, with 4 million new customers in Mexico and 3 million in South America
• Expansion of alternative distribution channels • Provide lower-income segments with credit cards in a responsible manner through
the "Tarjeta Prepagada" (Prepaid Card)
• Consolidate the achievements made in 2008
• Approval and implementation throughout the entire Group of the new Handbook on social and environmental risk management in financing and guarantees
• Internal Audit to become involved in verifying the application of the Handbook on social and environmental risk management in financing and guarantees that will be
approved in February 2009 • Launch of Ecorating in Mexico, Peru, Chile and Colombia
• Make further progress
• Performance of the first sustainability rating on the Plan de Empleo BBVA (Staff Retirement Plan) in Spain • Attendance of fora for fostering SRI in Spain
• Develop products with environmental criteria
• Develop products for special needs groups
• Develop new schemes in the Calidad de Vida (Quality of Life) plan
• Obtain EFR certification in Mexico and Chile
• Pursue other projects for the personal and professional development of employees
• Development of the Group's CR training plan
• Application of the suppliers' satisfaction survey in Mexico, Argentina, Chile, Colombia, Peru and Venezuela
• Sustainable procurement policy
• Encourage recruitment through special Job Centres in Spain
• Increase the scope in the number of employees pursuing the objectives of the Global Eco-efficiency Plan (PGE)
• Advance towards the specific objectives set forth in the objectives set forth in the PGE
• Consolidate the 1% in Mexico and in South America • Increase the number of beneficiaries of the Niños Adelante Scholarship Scheme
• Appraisal of the social impact of the Niños adelante Scholarship Programme
• Launch of the Community Investment Plan in Spain focusing on financial literacy
• Boosting lines of work for raising awareness and promoting the job integration of disabled people in Spain
• Boost for financial literacy schemes
• 33% increase in the number of volunteers
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