12
| 1Q10 | BBVA Group highlights | Group information | Risk and economic capital management | Business areas | Corporate responsibility |
of benchmark institutions, according to the most
recent data available.
As of 31-Mar-2010, the Group had 103,545
employees, slightly fewer than the 103,721 as of
December 2009. Decreases in the quarter occurred
fundamentally in the Americas; specifically, in the
United States and in the pension and/or insurance
businesses in Mexico, Chile and Argentina. In terms
of its branch network, BBVA currently has 7,469
branches, which is quite similar to at year-end 2009,
Relevant events
Earnings
Business activity
Capital base
The BBVA share
Breakdown of operating costs and efficiency calculation
(Million euros)
Personnel expenses
Wages and salaries
Employee welfare expenses
Training expenses and other
General and administrative expenses
Premises
IT
Communications
Advertising and publicity
Corporate expenses
Other expenses
Levies and taxes
Administration costs
Depreciation and amortization
Operating costs
Gross income
Efficiency ratio (Operating costs/gross income, in %)
1Q10 Δ%
1Q09
2009
1,149 (1.1) 1,161 4,651
881 (0.5) 885 3,607
174 (3.5) 181 643
94 (2.3) 96 401
796 8.6 733 3,011
183 18.2 154 643
141 (3.0) 145 577
68 4.6 65 254
76 20.4 63 262
19 (13.7) 23 80
238 10.2 216 929
71 6.5 66 266
1,945 2.6 1,894 7,662
174 (1.0) 175 697
2,118 2.3 2,070 8,358
5,301 8.4 4,889 20,666
40.0 42.3 40.4
given that the major network streamlining efforts
were carried out in previous years. The promotion of
multi-channel use and the commissioning of
alternative distribution channels that increase
commercial productivity have continued in this
quarter.
Thus, operating income rose to €3,183m in the
quarter with a year-on-year improvement of 12.9%
and a quarter-on-quarter increase of 4.8%.
Therefore, the BBVA Group continues to recurrently
To view a Ceros magazine you need to have JavaScript enabled in your browser and have the flash player 8 or higher installed. To install the latest flash player, click the icon above, install the flash plugin and then click here to refresh this page.