EMPLOYEES: management, other employees, trade union associations with delegates in BBVA.
All employees and trade unions
– Employee Care Service (Spain)/staff administration (rest of Group).
– Satisfaction surveys.
– Employee consultation on corporate responsibility information.
– Questionnaire on CR policy, included in 2006 within the course
“Corporate responsibility: basic notions”.
– System for monitoring internal reputation.
– adelante magazine. Four issues of this magazine have been
issued in 2008 in printed and electronic format, with 10 different
versions according to countries.
– The BBVA Risk area has launched a magazine in digital format
called Visión Riesgos (Risk Vision).
– Daily newsletter Buenos Días (Good morning).
– Global corporate intranet. It has seen the posting of 1,512 news
items in 2008, and 36 million entries.
– IP television channel and other audiovisual media Since its launch
in 2007, the television has received 237,005 visits, of which
188,803 were recorded in 2008, with 317,823 videos watched
and 557 programmes shown.
Management
– Management portal.
– Annual global management meeting.
– BBVA IP TV.
– Meetings for presenting results
– Management School
The scope of these employee channels is the BBVA Group, except for the following:
– The European Works Council: BBVA Group in Europe.
– The Health & Safety committees: in those countries as required by local legislation.
– The “Employee consultation on corporate responsibility information”: in Spain, Argentina, Colombia, Mexico, Peru, Chile and Venezuela.
– The questionnaire on CR policy, included in 2006 within the course “Corporate responsibility: basic notions”: in Spain.
SUPPLIERS: Approved recurrent suppliers, unapproved recurrent suppliers,
occasional suppliers.
– Satisfaction surveys.
– Approval questionnaires.
– Electronic mailbox for procurements.
– Supplier consultation on corporate responsibility information.
The scope/location of these supplier channels is the BBVA Group, except for the following:
– “Supplier consultation on corporate responsibility information”: Spain, Argentina, Colombia, Mexico, Peru, Chile and Venezuela.
– Electronic mailbox for procurements: Spain.
– Satisfaction surveys: Spain and Peru.
– Local intranet and employee portal.
– Global corporate intranet.
– Press room.
– E-mail and Info-mail.
– Internal Communication department.
– Interviews involving target-setting, competencies and feedback.
– HR managers.
– Department of Industrial relations/Stipulated mechanisms for
dealings with trade union associations.
– Health & Safety committees.
– Works Council and European Works Council.
– Blogosphere is a platform of blogs posted freely by employees,
covering a range of subjects, which brings individual knowledge into
the collective arena through this electronic medium. The BBVA
Blogosphere in 2008 has completed its first year with over 3,250
users, 250 blogs and almost 5,300 comments.
– Launch of Al Día (Up-to-Date), a new communication channel for
BBVA management that involves a weekly newsletter addressed to
all managers who disseminate it amongst their teams, highlighting
the main strengths that make BBVA a bank that is different to its
competitors. The aim of this information transparency that is a
hallmark of BBVA is to bolster employee’s corporate culture and
provide them with the arguments to act as spokespersons for the
Group’s strengths. Along these same lines, the corporate intranet
has been provided with a new section called Marcando diferencias
(Making the difference) for the purpose of reporting those strengths
that make BBVA a different bank and one in which to trust.
– Regular meetings.
– Online tool for negotiation and procurement.
– Procurements department.
SUPPLEMENTARY INFORMATION CRR 2008
Corporate Responsibility Report 2008
7
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