SUPPLEMENTARY INFORMATION CRR 2008
Corporate Responsibility Report 2008
8
REGULATORS: Sector regulators, privacy/data protection regulators, regulators
for preventing money laundering, antitrust regulators, stock market regulators, other regulators
within local, regional, national and supranational spheres that have a bearing on the bank’s
operations.
– Legal monitoring.
– General Secretariat.
– Legal Services.
– Chairman’s Area (Accounting and Compliance).
The names of the departments that oversee the dealings with regulators correspond to Spain, in all other Group countries these departments
may be referred to in a different manner, although each role is similar and is coordinated at corporate level.
SOCIETY: Citizens and groups in civil society (NGOs, media, foundations, consumer
associations, centres of learning and research, leaders of opinion).
– CRR electronic mailbox.
– Consultation of social and environmental NGOs on corporate
responsibility information.
– Public opinion survey on corporate responsibility information.
– System for monitoring corporate reputation amongst public
opinion.
– Tracking of corporate responsibility.
– Studies on the monitoring of positioning amongst public opinion.
– Other studies: MERCO, MERCO-Marca, Barometer of trends.
– Assessments by sustainability analysts
– Media.
– Annual CR Report.
– Involvement in CRR events and fora.
– Institutional Relations.
– Chairman’s Office.
– Internal Control.
– Risk.
– Corporate Responsibility and Reputation department.
– CRR coordinators in individual countries.
– Corporate Communication department.
– Research department.
– Direct dialogue with NGOs, media, experts, centres of learning and
research.
– Foundations.
– The Social Sciences area of the BBVA Foundation conducts socioeconomic
studies through which it analyses economic and
demographic aspects of society, explores the values that govern it,
as well as prevailing public opinion or the impact of technology. Its
purpose is to provide society with knowledge in the quest for social
wellbeing. In order to disclose its findings, the BBVA Foundation
publishes books (since 2006 it has created a new editorial line that
publishes reports on research in progress), organises seminars and
presentations and promotes advanced instruction through specialist
courses and university chairs.
The scope of these social channels is the BBVA Group, except for the following:
– The “Public opinion survey on corporate responsibility information”, the “Tracking of corporate responsibility” and other studies such as
MERCO, MERCO-Marca and the Barometer of trends, which are exclusive to Spain.
– The “Consultation of social and environmental NGOs on corporate responsibility information”: Spain, Argentina, Colombia, Mexico and Peru.
– The “System for monitoring corporate reputation amongst public opinion” and the “Studies on the monitoring of positioning amongst public
opinion”: Spain, Mexico, Argentina, Chile, Colombia and Peru.
– And the Foundations: Spain, Mexico, Argentina, Peru and Venezuela.
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