KEY INDICATORS OF CORPORATE RESPONSIBILITY
Corporate Responsibility Report 2008
78
Key indicators of corporate responsibility
ECONOMIC
Earnings per share (euros)
BBVA market capitalisation (million euros)
International private banks ranking by market capitalisation
Non-performing loans ratio (%)
Independent directors (%)
Economic value added (EVA) (million euros) (1)
Socially responsible mutual funds over total mutual and
pension funds managed (%)
SOCIAL
Customer satisfaction index (%) (2)
Employee satisfaction index (%) (3)
Hours of training per employee
Women in senior management (Steering committee and corporate
managers/managers) (%)
Ratio of men to women (%)
Supplier satisfaction index (%) (3)
Resources allocated to community involvement (million euros)
Resources allocated to community involvement over net attributable profit (%)
No.of beneficiaries of the Niños Adelante education project (4)
No.of beneficiaries of the financial education programme (5)
No.of beneficiaries of the BBVA Microfinance Foundation (million) (6)
ENVIRONMENTAL
CO2 emitted per employee (ton)
Paper consumption per employee (kg)
Water consumption per employee (m3)
Electricity per employee (Mwh)
No. employees working in ISO 14001 certified buildings
CORPORATE RESPONSIBILITY GOVERNANCE
No. of Group CRR committees in 2008
No. of CR committees in Latin America and the United States in 2008
No. of CR appearances before the board of directors in 2008
(1) Calculation based on GRI methodology.
(2) Data for Spain.
(3) Biennial survey. Previous data was 68.6 from 2005.
(4) Program initiated in 2007.
(5) Program initiated in 2008.
(6) Activity initiated in 2007.
Scope: BBVA Group.
2008 2007 2006
1.35 1.70 1.39
32,457 62,816 64,788
7º 12º 16º
2.12 0.89 0.83
78.6 78.6 73.3
29,879 28,632 22,539
2.74 1.38 1.57
76.9 78.6 78.5
87 - -
37 39 39
10/18 9/17 8/17
49/51 51/49 53/47
82 - 82
85.3 69.0 56.4
1.70 1.13 1.19
47,104 17,920 -
7,000 - -
1.7 1.0 -
3.28 2.93 3.16
98.2 103 134
28.06 25.51 29.53
7.1 6.7 6.8
9,080 4,710 2,450
4 2 1
10 0 0
2 0 0
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